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How do Memberships work?We’re so excited you’re considering us as a partner on your self-development journey! You have the freedom to create your own growth plan and schedule! Our packages are flexible-- you purchase sessions that can be mixed and matched with different coaching specialties. Let us know your goals and needs on our START HERE page. Your sessions purchased are valid for a year from your purchase date.
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What if I have a complaint about a coach?If you believe your coaching experience is not working as desired, you are encouraged to take action by first communicating your needs with your Coach. If your concerns continue or you are uncomfortable speaking up, please send an email to management@reinesociety.com
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Is REINE Society inclusive of transgender women?Our use of the word "Women" includes our transgender sisters! You are more than welcome to join our events, become a member, and participate in our programs. Please note: We are not yet equipped for members who have specific needs or questions related to transitioning. If you are looking for trans-specific support, feel free to contact us for a list of providers around Toronto who can help you with you navigate this important time in your life.
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What happens if I don’t use all my sessions? Do my sessions carry over?Our sessions are valid for a year from the date of purchase. If you need support with time management and planning, our life coaches would love to help you develop these skills.
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What if I miss a session?Life happens, and we completely get that! Missed sessions can be rescheduled if done at least 24 hours in advance of the appointment time. Any sessions cancelled within 24h of the booked time will count as a "Used Session", including No-Shows. This policy is in place to respect the time that our coaches are preparing and reserving for you, and to honour your personal commitment to yourself.
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I want to take a break. Can I cancel my Membership?Our sessions are non-refundable. However, you have a year from your purchase date to use up your sessions. If you need support with time management and planning, our life coaches would love to help you develop these skills.
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How do I book sessions? (New Members)Booking with us is easy! 1. Complete our Individualized Coach Matching Questionnaire to tell us your preferences and define your goals on our Start Here page. 2. Choose the Membership Package that best suits your goals! You have the flexibility to select from any of our services depending on your personal growth journey. 3. We help you match our Coaches to your preferences. You’ll receive a package with your coaches’ profiles and support to begin your sessions.
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How do I book sessions? (Current Members)Simply head over to our members section to extend your package and book your next session.
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Where are your services offered?Although our coaches are based in Canada, we are an international agency. Grow with us from anywhere!
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